Customer Service

West Springfield, MA Car Rental

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Location Name:
Avis Car Rental
West Springfield, MA
Address:
2161 Riverdale Road (a.k.a. Route 5) (1 mile north of I-90)
West Springfield, MA, 01089, US
Phone Number:
(1) 413-746-8293
Hours of Operation:
Avis Rent-A-Car:

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West Springfield, MA Avis – Terms and Conditions

Credit Card Policies

Avis accepts most major credit cards as credit identification at the time of rental.

Accepted credit card list: Avis Charge Card, American Express, AT&T Capital, Diner's Club Int'l, Discover, GE Capital, JCB, MasterCard, PHH, Sears and Visa.

Some locations may not accept each of the referenced cards.

Debit Card Policies

Debit cards are not accepted at time of rental at this location. A debit card can be used to pay for the rental at the time of car return.

Locations that do accept debit cards at time of rental willperform a credit check to determine and ensure credit worthiness before releasing the car to you.

Driver's License Requirements

At time of pick up, driver must present a valid, U.S.-issued driver's license and credit card (or debit card at participating locations) in the driver's name. If the driver's license is not U.S.-issued you must present your drivers license and either a passport or a Canadian enhanced license in the driver's name.

Additional Fees

Extensions or late returns result in additional charges.

Optional equipment and coverages may be subject to taxes and fees that are not included in the estimated total.

Age Requirements

Rather than requiring customers to be 25 to rent, Avis at this location now rents to customers between the ages of 21-24 with a valid credit card and driver's license. At time of rental, we will automatically apply an additional $27-per-day underage surcharge for these drivers.

Additionally, the following restrictions also will apply for renters between the ages of 21-24: Renters of luxury cars, mini-vans, 12-passenger vans, specialty cars, full-size SUVs and premium SUVs will not be permitted.

Government Minimum Age Policy - Military (FEMA, US Postal Dept., Navy and Army) and Civilian Personnel

  • Minimum age - 18 years (no underage surcharge will apply) with government travel or purchase order
  • Minimum age - 21 years (no underage surcharge will apply) with no government travel or purchase order

DMV Checks

At the time of rental, the renter or authorized driver may be subject to an electronic DMV check from the issuing state of the driver's license, or may be asked to sign a declaration attesting to specific criteria:

  • The renter/authorized driver has a valid license that is not currently suspended, expired, revoked, canceled or surrendered.
  • The renter/authorized driver has not, within the last 36 months had 1 or more convictions for reckless driving.
  • The renter/authorized driver has not, within the last 36 months had 1 or more convictions for driving under the influence (DUI), driving while intoxicated (DWI), or driving while alcohol impaired (DWAI).
  • The renter/authorized driver has not, within the last 36 months failed to report or leave the scene of an accident.
  • The renter/authorized driver has never been in possession of a stolen vehicle or used a vehicle in a crime.
  • The renter/authorized driver has not, within the last 24 months had 3 or more convictions for moving violations (including seat belt violations).
  • The renter/authorized driver has not, within the last 36 months had 3 or more accidents

Rate Requirements

Renters who have indicated a country of residence outside of the US will be required to present a non US issued drivers license and a non US issued passport OR an international airline ticket at the time of rental to qualify for the rate.

Rental Options

If you have added any of the following rental options to your reservations, terms and conditions may apply.

Where2 GPS Navigation:

  • Taxes not included.
  • Available at participating locations.
  • Minimum age is 25 but may vary by locations, underage surcharges may apply at certain locations.
  • Reliability of directions subject to timing of software implementation as well as that of which has been provided by the maker of the installed maps.
  • I (renter) acknowledge that the rental vehicle may be equipped with Where2 which utilizes global positioning system. I acknowledge that Where2 may be limited by atmospheric or topographical conditions. I further acknowledge that Where2 may be rentered inoperative if Where2 is tampered with or destroyed and or damaged in an accident or if the satellite systems are obstructed and inoperative.
  • Customer is responsible for all costs in the event of lost, stolen or damaged Where2 unit and all of its components.
  • Renter agrees to release and hold Avis harmless for any Where2 failures.

Gas Service Option

  • Fees for the Gas Service Option are not included in the Estimated Total.
  • Fees are assessed and applied at the time of rental.
  • Fees vary by location and are determined by current market valueof gasoline in surrounding area of rental location and the fuel tank size of rental vehicle.
  • Customer will receive no credit or refund for unused fuel left in tank at time of return.

Roadside Safety Net

  • Taxes not included in the Estimated Total and will be applied at the time of rental.
  • Roadside SafetyNet (RSN) service is available at all participating locations in the U.S., Canada, Puerto Rico, & U.S. Virgin Islands and New Zealand.
  • RSN covers the cost for assistance with key replacement, lockouts, tire change service fee, jump starts and emergency fuel delivery (up to 3 gallons).
  • Prohibited use of the vehicle will void this option.

Avis Blast Portable XM Radio

  • Taxes not included in the Estimated Total and will be applied at the time of rental.
  • Available at participating U.S. locations
  • Customer is responsible for all costs in the event of lost, stolen or damaged Avis Blast Unit and all of its components.

Other Options

  • Rental options no selected/offered on the avis.com website can not be modified online but have been calculated in the Estimated Total.
  • Taxes not included in the Estimated Total and will be applied at the time of rental.
  • Modifications to these rental options must be made by contacting customer service or can be made at the rental counter.
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